If you are not agreeable to the terms and conditions as specified below, please do not proceed your booking with us. Upon paying the full payment, you will be bound by them. And we shall not be held responsible for any disagreements after the payment is made.
ALL BOOKINGS ARE NON-REFUNDABLE AND NON-CHANGEABLE
All bookings cannot be amended or cancelled [rescheduling is allowed if due to the reasons stated in the terms and conditions].
If any guest[s] decide[s] to cancel the booking[s] due to their own personal reasons or a no-show, the payment made to us will not be refunded and 100% amount paid will be forfeited [except for additional services].
Refund is only applicable due to the following 2 [two] reasons:
1. We are directly affected with natural disasters. For example, floods and landslides. Directly affected means the incident happens at Dusun Bonda specifically or Ulu Tamu vicinity in general.
Refund is not applicable if the incident happens elsewhere in Batang Kali town but not within our vicinity and we are deemed to be safe. If our vicinity are deemed to be unsafe, a notice to evacuate and relocate shall be issued by the relevant government authorities. As our location is next to a residential area which is directly neighbouring the existing Kampung Orang Asli Gurney, Ulu Tamu who have been residing here for many generations.
2. If there is no available dates and units for you to choose from at all throughout the validity period of rescheduling, we shall then refund your payment made.
This is not applicable, if multiple dates are still available within that validity period but you refuse to accept because of your own personal reasons. For example, due to your late rebooking/ rescheduling on our website, you refuse to reschedule on a weekday check-in because your preferred check-in date is on a Saturday. However, Saturdays check-in are no longer available within your validity period.
As you are fully aware, for any properties for this matter, Saturdays check-in are the most sought after dates, hence, we shall not be held responsible to remind you to book early if you preferred date[s] is / are on a Saturday check-in.
CHANGE OF DATE[S] / UNIT[S]
or any changes is not allowed after the full payment has been made.
[Note: The term change of date and reschedule / rescheduling will be used interchangeably in the terms and conditions therein].
Change of date is allowed ifdue to the following reasons:
1. COVID-19 related matters as mentioned below:
1.1 COVID-19 Closure Notice
If the government announces FMCO / MCO / EMCO / CMCO, no inter-district and no inter-state travelling are allowed, and we are not allowed to operate, at the time of your checking in date, then you may reschedule to a later date.
1.2 COVID-19 Positive and Quarantine
If you or any of your family / group members are confirmed positive COVID-19 and / or confirmed to be quarantined, and you decide to reschedule the booking to a later date, we shall be notified as soon as you have been informed and not later than 1 day before arrival. And the written proof from the relevant authorities shall be submitted to us via email to booking@dusunbonda.com. The email must be sent from the registered email address on our website when the booking was made for verification. In the email, please state the ORDER ID / BOOKING ID of the booking[s]. Failing to do so, the full payment made will be forfeited.
2. Closure Notices from the Government of Malaysia and / or Local Government Authorities
If we are given any official instructions to temporarily close down due to any reasons deemed necessary by the Government of Malaysia and / or the Local Government Authorities, then you may reschedule to a later date.
3. Road Closure
3.1 If theres a road closure directly affecting Dusun Bonda. Meaning which, there is no access in and out of Dusun Bonda specifically and Ulu Tamu vicinity in general, you may reschedule to a later date. It is not applicable if the road closure is elsewhere in Batang Kali but it does not effect any access road to Dusun Bonda specifically and Ulu Tamu vicinity and Batang Kali town in general.
3.2 If you are not able to travel because of the road closure in your area specifically and within your vicinity in general. Meaning which theres zero options for you as all road access are either blocked or affected due to natural disasters. It is not applicable if there is still option for you but you refuse to proceed due to your own personal reasons.
4. Natural Disasters affecting our guests
If our guests are affected with any natural disasters, we accept change of date for their bookings. It is applicable only if they are directly affected.
It is not applicable, for example if they have made multiple units booking, altogether 4 units are booked. Only 1 unit is affected, all other 3 units are not affected. In this case only 1 unit is allowed to reschedule and 3 other units shall proceed as booked.
5. Serious Medical Issue
We do accept change of date if our guests have a serious medial condition that requires surgery, being hospitalised, bed rest, or any medical conditions that prohibit them from checking in as booked. We require doctor’s letter, medical certificate, or any proof from the certified person / agency / office to verify the health condition.
However, this is case to case basis. An approval from the Management Office is required. And Dusun Bonda has the final say on this matter.
6. Death of Close Family Members
We require submission of death certificate in order for us to accept the rescheduling.
VALIDITY PERIOD OF RESCHEDULING
Rescheduling [to rebook and stay] to a new date is valid for 6 months [Validity Period], except for ITEM 5 – Serious Medical Issue [case to case basis, the Management Office’s discretion] after the last day of FMCO / MCO / EMCO / CMCO, premise closure notices, road closure notices, or the date we are informed of your need to reschedule due to any of the above matters or any COVID-19 related issues.
The new date and units are subject to availability on our website. We shall not be held responsible to remind you to reschedule to a new date. Please plan and book your new date[s] early to avoid any disappointments to book your preferred date[s] and unit[s].
If any restrictions imposed by the Government is still enforced, the validity period will be extended accordingly.
BOOKINGS FOR COMPANY TRIP / COMPANY RETREAT / TEAM BULDING / FAMILY GATHERING OR ANY OTHER MULTIPLE BOOKINGS, PLEASE READ THE BELOW MENTIONED CLAUSE CAREFULLY.
Multiple bookings / group bookings are not entitled for any special privileges. If you have any plans that require all of your family members / friends / colleagues to be present during the date[s] you have booked to stay, please do not proceed with the booking.
Once booked and paid, you shall be bound with the terms and conditions and we shall not be held responsible for any disagreements once the booking[s] has / have been made.
For multiple bookings / group bookings, not allowed to contra full payment [except for additional services] if any of your family members / friends / colleagues decide to cancel their unit[s] or had to reschedule their stay because of their own personal reasons and not related to any of the reasons stated in the terms and conditions.
In the event, any of your family members / friends / colleagues are confirmed positive COVID-19 and / or confirmed to be quarantined, only the affected unit[s] is / are allowed to reschedule to a later date [proof letter or notification is required]. The remaining unit[s] shall proceed accordingly.
For example, given a scenario, if you have booked 4 units of Glam 5 Premium Bell Tent for 24 adults and 12 adults are affected [positive COVID-19 and quarantine], 12 more adults are not affected [self test is required before arrival] 2 units are allowed to reschedule to a later date and 2 units shall proceed as booked. As we are already in the post COVID-19 pandemic, it is expected that at anytime anyone can be a close contact or positive with COVID-19. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking.
Specifically for bookings of Company’s event, reason to cancel or reschedule due to the change of Company’s policy is not acceptable. For example, COVID-19 are on the rise, a Company decides that all employees are not allowed to organise any trips / retreats / team buildings and the like. And the Company decides any prior bookings made had to be rescheduled to a later date – which is not acceptable as stated earlier. As the booking is made post COVID-19 pandemic, it is expected that the cases are to go up and down without any notices. Hence, we shall not be held responsible for any disagreements if you still wish to proceed with the booking.
This terms and conditions are also applicable to other reasons stated above from ITEM 1 to ITEM 6.For example if you have made multiple units booking, altogether 4 units are booked. Only 1 unit is affected with a road closure, all other 3 units are not affected. In this case, only 1 unit is allowed to reschedule and 3 other units shall proceed as booked.
GENERAL
We shall not be held responsible if you placed your booking during rainy season. You may check the weather forecast before making your booking[s] with us.
Hence, we are not able to accept any cancellations and requests for a refund if due to your check-in date[s] is / are during rainy seasons.
Late check-out or extended stay is also not applicable if during your stay it rains the whole day.
DISCLAIMER
If you are not agreeable to the terms and conditions as specified above, please do not proceed your booking with us. Upon paying the full amount, you will be bound by them. And we shall not be held responsible for any disagreements after the full payment is made. And we have the right to refuse any requests to reconsider our decision made that is inline with the terms and conditions as stated therein.
